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Find quick answers to the most common questions about ListenLand below.
No. Respondents never need to sign up or download anything. You share a link, they open it, and their conversation begins immediately in the browser. There’s no friction between your research question and a completed response.
Conversations have a hard limit of 20 minutes. As the limit approaches, the AI interviewer will naturally bring the conversation to a close rather than cutting off abruptly. This cap keeps costs predictable and encourages focused, high-quality responses.
  • Text mode: Respondents type their answers and the AI replies in text — similar to a chat interface. Every exchange is captured in a full transcript.
  • Voice mode: Respondents speak and the AI replies in spoken audio using a low-latency connection. This mode feels more like a natural conversation and can surface more candid responses. Both modes produce a complete text transcript.
The interview owner sets a default mode, but respondents can toggle between modes on the conversation page if they prefer.
Yes. You can edit your questions and interview overview at any time. However, changes only apply to future conversations — responses that have already been completed won’t be retroactively re-analyzed against the updated questions.
You set a follow-up depth — Low, Medium, or High — for each question when building your interview. The AI uses this setting, combined with your interview overview and what the respondent has said so far, to generate contextual follow-up questions dynamically. A richer overview gives the AI more context to probe meaningfully.
Yes. The Persona Instructions field in your interview settings lets you give the AI specific guidance about how it should conduct the conversation. For example:
  • “Be concise and direct — keep your turns short.”
  • “Use a friendly, casual tone. Avoid corporate jargon.”
  • “You are a senior UX researcher. Ask probing, empathetic questions.”
These instructions apply to every conversation within that interview.
You can set any language in the interview settings, and the AI will conduct the entire conversation in that language — questions, follow-ups, and summary alike. Both text and voice modes respect this setting. Most major world languages are supported; if you’re unsure whether a specific language will work well, run a quick test conversation before sharing your interview broadly.
Audio recordings are generated for voice-mode conversations only, where the respondent speaks and the AI responds with synthesized audio. Text-mode interviews produce full transcripts of every exchange, but no audio file. If audio recordings are important to your workflow, set voice as the default mode for your interview.
Yes. Enable Public Conversations on the interview’s settings page. Once enabled, each completed conversation gets its own unique, shareable URL that anyone can view — no ListenLand account required. You can share a specific transcript without granting access to your entire dashboard.
Set up a webhook on the interview’s integrations page. When a conversation is completed, ListenLand sends a signed conversation.completed HTTP POST to your endpoint containing the transcript, summary, and metadata. See the Webhooks documentation for the full payload reference and signature verification guide.
Yes. Open the conversation from your dashboard and use the delete option. Deletion is permanent — the transcript, AI summary, and any associated audio files are removed immediately and cannot be recovered. Make sure you’ve exported anything you need before deleting.
Voice mode uses WebRTC and requires a modern desktop or mobile browser:Respondents must also grant microphone permission when prompted. If a respondent’s browser doesn’t support WebRTC, they can switch to text mode and still complete the interview.